我們通常於 1–3 個工作天內回覆。
於 App 內進入「設定 → 刪除帳號」即可永久刪除。資料通常於 30 天內完全清除。
所有訂閱透過 Apple App Store 處理。您可於 iPhone「設定 → Apple ID → 訂閱項目」管理或取消訂閱。
於計畫頁面點擊「重新產生」即可獲得新版本。每位使用者每日可重新產生的次數依方案而定。
請來信 support@jiula.app,附上問題描述、發生時間與截圖(若有)。
訂閱退款請依 Apple 政策辦理:reportaproblem.apple.com
We typically respond within 1–3 business days.
In-app: Settings → Delete Account. Data is purged within 30 days.
All subscriptions are managed through Apple App Store. Manage or cancel in iPhone Settings → Apple ID → Subscriptions.
Tap "Regenerate" on the plan page. Daily regeneration limits depend on your plan tier.
Email support@jiula.app with a description, timestamp, and screenshot if possible.
Subscription refunds follow Apple's policy: reportaproblem.apple.com